FAQ'S
- What is the Continua Kids App
- The Continua Kids app lets you stay connected with the Continua Kids center, and manage your child's
consultations and therapies. You can also use the app to store your child's medical records, learn about and track
their vaccinations, developmental milestones and growth. You can consult online with your doctors and get useful
content relating to your child's health, wellness and development.
- I did not receive an SMS code. What do I do?
- Sometimes, given cellular network issues or our own servers, the verification SMS may be a bit slow to arrive. If you don’t receive the SMS even after several minutes, you can request a code again from the app. Please make sure your 10-digit mobile number is entered correctly.
- Can I keep the Continua Kids App on multiple devices?
- Yes, you may download the app on multiple devices, and use it with the same account. However, for security reasons, you may not stay logged in or use the app from multiple devices at the same time.
- Do I have to complete my Profile?
- Your profile contains important and relevant health information that could help your doctor understand you better during your consults. Having a complete and updated health profile will help you get smarter and better consultations and services. It may also help avoid any errors that result from the Doctor not being aware of pertinent medical information about you. It is important that you keep your profile, including relevant medical details, up to date.
- Who can see my Profile and medical information?
- Your medical profile and any other information you share on the app is only visible to your doctors you consult with at the Continua Kids Clinic. We follow internationally recognised privacy and security protocols to ensure that patient data is secure and remains confidential between the doctor and patient.
- How do I add family members?
- You can add your children and other family members to your Continua Kids App. Click on the ‘add member’ icon on the top of the ‘Family’ section of your app. It is important to create profiles for any dependants who will be consulting a doctor from your account.
- Who are the doctors on Continua Kids app?
- All doctors listed on the Continua Kids app are licensed medical professionals associated with the Continua Kids Clinic in India. You can learn more about them on their profiles in the app (About section in the Clinic module of the app) or on the Clinic’s website.
- How can I use the Continua Kids app?
- The Continua Kids app is meant to extend your relationship with your doctors, and allow you to engage with the Clinic online. All your consultation records, prescriptions and care advice are stored online for easy reference. You can use the app to consult with the doctors via the app and follow-up on Clinic visits. You can also request for appointments, and stay up to date on Clinic news and events.
- What are packages?
- You may choose to purchase a package for multiple therapy sessions at the Continua Kids center. The
package requires you
to pay in advance for respective number of sessions, and you may receive a discounted rate for a given package. The
discounts and terms applicable to the package are subject to change and depend on the center location. You can track
your usage of packages using the Continua Kids app.
- When can I consult the doctor online?
- You can use the online consult to ask doctors questions about common medical, dermatological or cosmetic issues, or to follow-up on clinic visits for existing conditions.
- Do I need to visit a doctor in person?
- The Continua Kids app is not a substitute to an in-person clinic visit. While the team is committed to providing sound medical information based on the information they receive from patients, it is important that you understand that depending on your condition you may need to see the doctor in person.
- How do I submit a consult to a doctor?
- Tapping in ‘new consult’ opens a form. You should describe your symptoms and/or your question clearly.
Also enter the date(or approximation) since you have been experiencing them, and any treatments/medications you have
already taken for this issue. You may also attach relevant photos or files for the doctor.
After reviewing your consult message, proceed to pay the required consult fees (using a third-party payment gateway). Once the payment is confirmed, your request is sent to your doctor.
- How do I know the consult has been received by the doctor?
- Once your consultation has been sent to the doctor, you will receive an app notification confirming the same, along with a unique consult ID which you can use for any future reference. You will be notified when the doctor has begun looking at your consult, at which point they may chat with you to ask further questions and/or give their response and advice.
- How long will it take to get a reply to my consult?
- The time taken to reply depends on your doctor's availability. Typically, the doctors aim to address your consult within 24 hours.
- I am located outside India, can I still use this app to consult with the doctor?
- You may choose to use this app to consult with the Dermatologists and/or Orthodontists for general queries and to get medical guidance. However, please be aware that any interactions on the app and the guidance received from the doctor are your responsibility. The doctor may not provide a definitive diagnosis, treatment plan or prescribe medications, and does not replace in-person doctor relationships you have with medical professionals in your home country.
- Why did my payment not go through?
- Your payment transaction may drop, cancel or take a while to process. This may be due to an internet connection issue or sometimes a problem with the bank or the payment gateway servers. We request you to try the payment again or try using a different payment option.
- Can I ask a question for my family member ?
- You may seek a consult on behalf of dependants like children, or other family members. However, their profile should have accurate medical information about them. When consulting for someone else, make sure that the consult is sent from their profile, i.e. their name appears in the ‘patient’ line of the new consult form.
- What happens if I receive incorrect medical information?
- While the Continua Kids App is built to serve as an extension of our services and enhance engagement, it
is not meant as a substitute to in-person doctor visits. During online consultations, the professional opinion given
by the doctors is based on the information the doctor has received by the patient. So it is important that you share
accurate information and describe clearly your issues and concerns. Also, the photos you attach should be clear and
focused on the issue.
The response and information you receive during online consults may be used as a medical guidance. It is NOT a
definitive diagnosis and NOT a replacement to your existing in-person doctor interactions.
- Where can I find my old consults?
- After they have ended, your consults are archived in the Past Consults section of the App, and include the prescription and advice sent by the doctor as well as your invoice for the consult fees paid.
- What is your Cancellation & Refund Policy?
- You may cancel any consult request before your doctor has started looking at it, and get a full refund. We do not offer refunds after your consultation has been looked at by the doctor.
- Are my payment details secure?
- Yes. We work with a third-party payment gateway provider who uses powerful 128 bit encryption secure socket layer (SSL) for encrypting customer data during transmission. The provider is also PCI DSS (Payment Card Industry Data Security Standard) compliant.
- Are my online consultations private?
- Your consultations are private between you and your healthcare provider. Only you both can see your conversation, and this information is not visible to other doctors on your app or anyone else.
For more information on steps we take to maintain your privacy and security, please refer to our Privacy Policy document.
- Why is my app taking a while to launch?
- This could be because the network connection to the server is failing. Please kill* the app and try again. (*to kill the app, tap on your device’s button/icon to see all recent screens/apps. Swipe up or right (or as required by your device) to kill the app. Tap on the app icon to re-launch.)
- What do I do if my app hangs or I see a pop-up error message?
- If you have such issues with the app, please kill the app and re-launch. Log out of the app, and log in again. In most cases, this should solve the problem. If you continue facing technical issues, please contact us at members@wayuMD.com